Infopoint telephone Help-Points will improve your patient experience and environment.  Even better – they don’t cost you or your patients, staff and visitors a penny. The service is entirely funded by local taxi companies.

Infopoint Help-Points are now in operation at over 500 NHS sites throughout the UK, where they are valued highly and used regularly by patients (especially the elderly), staff and visitors for access to public transport and also for calling Trust/health services.

The four units installed at the Royal London Hospital (Main Entrance, A&E, Dental Hospital and OPD) saved the Trust over 89 hours of staff time and £133.00 in telephone call charges in just one month

Promote the use of sustainable transport

Infopoint Help-Points encourage staff, patients and visitors to use taxis and public transport, minimising carbon emissions and easing pressure on car parks. Promoting and providing quick, free access to local transport alternatives can also help with your Green Travel Plan and save on non emergency patient transport.

Improve access to services

Calls to all services featured are free to you and to users. Here are some of the services featured at Healthcare sites: taxis, public transport information, dental helpline, stop smoking, social services, GP out of hours, Choose & Book, PALS, Carers’ helpline, taxi card scheme, congestion charging, Hospital/Trust switchboard, Security, Interpreting service…any UK landline you specify.

“Great that we don’t have to call taxi’s for patients – we can just direct patients to the call point”.  “Choose and Book option is really useful, it saves patients having to make phone calls at home”. Townsend Lane Neighbourhood Health Centre

“The Infopoints are definitely helping us achieve our goals in relation to improved access to public transport information and services. Feedback from staff has been very positive. We will be recommending this service to our colleagues in other Welsh Trusts.” Larry Petterson, Director of Procurement and Commercial Development, Cardiff & Vale University Health Board


This website uses cookies to help us improve your experience.
By using our website you accept our Privacy Policy and use of cookies.