Healthcare Improving the patient experience and aiding CQC compliance

  • Improve access to services for patients and visitors
  • Save staff time
  • Installed and maintained at zero cost to you

Infopoint help points are currently in operation in more than 600 NHS sites across the UK. Robust, highly visible and easy to use, they provide free access to taxis, public transport information and a range of patient and visitor support services.

Entirely funded by the taxi operator, our complete service includes telephone line and help point installation and ongoing maintenance, as well as complaint handling and performance management of the taxi service – all at zero cost to you.

Information and assistance

More than just a taxi free phone, Infopoint help points provide access to a range of additional services that can be tailored to your patients’ and visitors’ needs.

Examples include NHS 111, PALS, Smoking Cessation, out-of-hours GP and dental services, appointments, help and advice lines, social services, Trust switchboard, security, porter or buggy service and public transport information. You choose which additional services you’d like on your help points.

CQC requirements

By enabling patients and visitors to access help and information lines themselves via clearly signposted help points, Infopoints not only save staff time but actively assist the you in meeting CQC requirements around serving patients’ individual needs.

Call us now on 01223 420020 to find out more

Having spoken to our Volunteers manning the helpdesk adjacent to the Infopoint Help Points we are assured that the freephone lines direct to the taxi and public transport information are well used and invaluable to our patients and visitors alike. The Help Points look good, are easy to use and are a valuable addition to our existing patient services.
Nick Bastow, Facilities Manager, Wrightington, Wigan and Leigh NHS Trust
When you’re in hospital making services more convenient makes the experience less stressful. The new phones save time and money, and are a great way for our patients, visitors and staff to access a range of services at the touch of a button.
Margaret Gilligan, Patient Experience Matron, Stockport NHS Foundation Trust
The ease-of-use to access the services covered by Infopoint is excellent. In my opinion as a Patient Representative, any service that can help the patient, advise them of other services available, make contact easy and come at no cost is a very rare occurrence and one I feel does a very essential and valuable job.
Elaine Clark, Chair of the Improving Patient Experience Group (IPEG)

Our clients