Infopoint help points don’t just benefit the sites where they are installed. They also help taxi operators generate more bookings, backed up by comprehensive support to save you time and reduce hassle.
With over 14 years experience in the UK taxi and private hire market, we understand the demands of this competitive sector. In addition to better equipment, we can offer long-term contracts at high-value sites.
We act as the intermediary between you and management on site, helping to resolve any issues quickly. We work hard to ensure that your service and site operations complement each other and run smoothly.
Faulty phones mean lost business, not to mention the hassle of repairing or replacing them yourself. With Infopoint, there’s minimal downtime.
Our help points are vandal-resistant and incredibly robust. All our units are polled remotely every day for a health check and to download call data, and any faults are fixed – by us – within 48 hours.
We also provide temporary GSM phones and 0800 number signs to cover any disruption to service caused by site refurbishments and closures.
Adapting to change
Our partner sites are dynamic, often expanding or reconfiguring to improve customer flow and experience. The best location for our unit today might not be the best location next month.
We regularly relocate units when sites are reconfigured, refurbished or closed so your business isn’t affected. We take care of all of this for you, paying all BT, cabling and engineering costs, leaving you to concentrate on serving your customers.
We can even remotely reprogramme all of your Infopoint units with a new number at any time should your main telephone line go down. We can often do this in under 5 minutes.
Working for you
Instead of dealing with the site, you’ll be talking to one of our experienced account managers.
Always available and quick to respond, we understand the taxi trade. We work actively on your behalf to protect and increase the value of your exclusive contract, sort out any problems that may arise and add real value wherever we can in the process.
We also continually monitor call volumes and look for ways to boost the number of bookings you receive.
Secure, long-term contracts
Provided you continue to deliver the same high levels of service, you’ll be given long-term contracts with us, guaranteeing you work and helping you to recruit and retain drivers ahead of your competitors.
With our experience of dealing with site operators in all sectors, we have been able to help our taxi partners establish exclusive contracts at locations they had previously struggled to access.