Our income comes from local taxi operators, who pay a fee to be featured at their chosen sites.
No. We install a brand new phone line which is in our name. The units are powered by the phone line so don’t require separate power lines.
Yes. All of Infopoint’s help-points feature Self Monitoring and Reporting Technology (SMART) which allows the units to be monitored remotely. Infopoint can gather statistics on number of calls made to each service and provide you with a comprehensive overview of their effectiveness.
Normally 8-10 weeks. Our record is 4 days.
If you need to change the phone number of an existing service, all you need to do is advise us of the new number and we can re-programme your help-point remotely. If you want to change one of the services for an alternative, simply e-mail us the artwork/logo for the new service and the phone number and let us know which service you’d like to replace. We will then send you a draft of the new artwork for your approval. Once approved, one of our service engineers will fit the new artwork into your help-point and programme the new number into the unit’s memory.
Infopoint help-points are taxi free phones and more. As well as a free phone link to a local taxi company you can link your customers to a range of other services and information providers completely free of charge. If you already have a taxi free phone we can replace what you have with one of our help-points. Upgrade your taxi free phone
The units are fixed to walls with appropriate fittings (including provision for stud, stone and granite type surfaces) using CE and ETA approved components/fittings.
Just give us as much notice as possible (min. one month) and we will move the Infopoint to a temporary location or to its new permanent location at no cost to you.
Normally 30-60 minutes, depending on the Q&A.
No. Our representative will bring an actual unit to show you and this can just be leant against the wall.
Ideally, your colleagues involved in customer services/patient experience and estates or telecoms.
It normally takes 8-10 weeks for a help-point to be installed. Here’s what happens next:
1. You return your completed application and agreement form with a list of the
location(s) for your help-point(s)
2. We approach local taxi and public transport providers for sponsorship (weeks 1-3)
3. We order your help-point(s)
4. One of our engineers carries out the site surveys with you and/or someone from your estates department (weeks 4-5)
5. You let us know what numbers you’d like on your buttons (weeks 4-5)
6. We order the telephone line(s) for the help-point(s) (weeks 5-6)
7. The telephone line(s) for the help-point(s) are installed (weeks 6-8)
8. We install the help-point(s)
Return your completed application and agreement form with a list of the location(s) for your help-point(s). We will let you know, normally within three weeks (before we order the unit and the telephone line), whether we’ve been successful in finding a suitable local taxi operator to sponsor your unit. If we have, the service will be completely free to you and your customers.
Yes. In fact, our first healthcare provider came about from an enquiry from a hospital facilities manager who had seen a help-point at his local shopping centre and the General Manager of our first hotel site saw a unit in a nearby casino. Please get in touch so we can discuss your requirements.
Yes. While most of our installations are ‘retrofits’, i.e. in existing premises, an increasing number are in ‘new builds’. Many of the site managers we work with plan the installation of Infopoints into the specification for their new buildings. We can help you pick a sensible location for it when you have your architect’s plans. Then all you have to do is arrange for your cabling contractors to fit a Cat5e socket in the chosen spot and our new telephone line can easily be patched through to the unit with no cables. Please see our page on new builds and capital projects
This is extremely rare as the units do not contain cash and are normally installed in reasonably well supervised areas. In the event that this does occur, the equipment is covered by our insurance removing you from any liability.
Yes. We’ve installed hundreds of help points in LIFT/PFI/third party-owned sites so we can help to organise the extra necessary approvals for these buildings. We normally request that a LIFT/PFI company representative be present at the site survey and we have a LIFT/PFI ‘pack’ that we send through at the relevant stage which contains risk assessments, method statements and other technical information normally required. Click here for our capital projects page
Yes. Please get in touch
so we can discuss your requirements.
No, some of the best used help-points are in relatively low footfall locations.
No. The Infopoint help-point is a free telephone. As such, it can quite often complement other types of information systems already in place.
Yes. Feedback from site managers tells us that Infopoint help-points definitely plug a ‘communications gap’ left by the removal of payphones. Also, the popular 6 button unit has a slightly wider footprint (280mm wide) than most standard payphones so it neatly conceals any unsightly dark marks and holes left by the payphone. For a payphone replacement case study click here