Working with Infopoint
Zoë Walsh, GLH’s Sales and Customer Relations Director, is keen to stress the value of working with Infopoint. “With the arrival of Uber, a lot of cash work has disappeared, so contracts like this are really important,” she says. “It keeps the fleet happy and keeps cash work coming to the drivers.” She is also full of praise for Infopoint’s level of service.
“Their account management is exceptional,” she says. “They are really, really good people to deal with. They have an understanding of the industry, which site managers themselves may not necessarily have. “Often with the Trusts, you can go round 20 people before something gets fixed, whereas you ring Infopoint and they just fix it. With the Infopoint phones, problems come up very rarely, but they have always been fixed straight away – usually within a few hours.”
Since winning the UCLH tender in January 2012, GLH have continued to benefit from a close working relationship with Infopoint. “The Infopoint phones definitely help generate more bookings,” Zoë Walsh explains. “They’ve identified really good areas to site them and they’re really clearly signposted.
They’re also very easy to use – customers can just pick up the phone and it connects to us straight away. “We’ve also found that, if someone has used us on the way home, they will often then book with us when travelling to the hospital. So it actually generates return business as well.”