“Infopoint’s GSM taxi phones have worked really well. They’re handy to have because they save staff on reception from having to call taxis for patients.”
Janette Davidson, Telecommunications Advisor, The Princess Alexandra Hospital NHS Trust
Refurbishment work has the potential to disrupt any organisation, but when you’re a busy hospital like The Princess Alexandra in Harlow, Essex, it’s vital that disruption be kept to a minimum.
At Infopoint, we are experienced in fitting into complex refurbishment projects like this one. So when the Hospital let us know that several of Infopoint help points installed at the site would need to be moved, we were ready to help.
The Princess Alexandra Hospital NHS Trust were embarking on a multi-stage project to refurbish their front entrance, Emergency Department (ED) and Outpatients Department. In addition to working closely with the project team to make sure that the Infopoint units were removed in time for work to take place and then reinstalled once work was completed, we also supplied GSM taxi phones to provide temporary cover – all at no cost to the Hospital.
Based on GSM mobile phone technology, our GSM taxi phones provide a direct line to the taxi operator. Patients simply lift the handset and they are connected directly to taxi dispatch. Smart and compact, our GSM phones can be placed just about anywhere with no landline connection required.
“The GSM phones have worked really well,” says Janette Davidson, Telecommunications Advisor at The Princess Alexandra Hospital. “They just need power, which means we don’t have to put in phone points. They are very handy to have because they save staff on reception from having to call taxis for patients.”
As each stage of the refurbishment was completed, Infopoint’s engineers returned to reinstall the multi-button help points and fit new, custom-designed backboards and signage – another plus for the Hospital, who wanted their renovated facilities to look as good as possible.
“The Infopoint phones fit in nicely with the decor,” Janette Davidson says. “We appreciated the fact that Infopoint will come and actually look at the site then design something that will fit in.”
Even after The Princess Alexandra’s Infopoint help points had been reinstalled, they decided to retain a GSM taxi phone on the volunteer-staffed reception desk. They’re also keen to trial an additional GSM phone in the Hospital’s specialist Eye Unit.
“As many of our visitors there are blind or partially sighted, we think it will be a lot easier if they can just pick up the phone and automatically dial the taxi company,” Janette Davidson explains.
“If I ever need anything, I just email Infopoint,” she adds. “I think they’re a very good company.”