“The calls we get through Infopoint are absolutely fantastic – I wouldn’t do without them.”
Gary Beesley, Chief Executive, Delta Taxis
Delta Taxis are one the largest private hire operators in the UK, with more than 2,400 drivers across Merseyside, West Lancashire, Halton and Warrington.
Like many large taxi firms, Delta install and maintain their own taxi free phones, with more than 320 phones sited in various pubs, clubs, hotels and restaurants. Despite this, Delta still had a lot to gain by working with Infopoint, the industry leaders in taxi free phone, help point and taxi concession management.
Infopoint were able to help Delta gain exclusive rights to previously inaccessible high-traffic hospitals sites including Alder Hey Hospital, the Broadgreen Hospital and Aintree University Hospital.
Acting as the intermediary between taxi operator and NHS Trust, Infopoint handle all negotiations then actively work to resolve any issues that may arise on either side.
For the NHS Trust, Infopoint provide high-quality help points that offer more than just free calls to the taxi operator, with ongoing maintenance handled by fully insured engineers. At the same time, we help taxi operators like Delta extract maximum value from their concessions.
“Infopoint have been more than helpful to us,” says Gary Beesley, Delta’s Chief Executive. “The growth of the workload from all of the hospitals has been absolutely fantastic.”
Delta’s CEO is also full of praise for the service he has received from Infopoint. “I think they’re a brilliant company.” he says. “They keep in touch with us and if I need to talk to them, they’re always available. Any issues we’ve had have usually been sorted the same day.
“They understand what we’re looking for as a business. Where we’ve tried out a new location and it hasn’t generated the work we were looking for, they’ve been willing to change things around. So they’re very straight and up-front to deal with.”
Having only begun their partnership in 2014, Delta now have 20 contracts with Infopoint, generating in excess of 60,000 bookings per year. The NHS Trusts are happy too, as Delta’s massive fleet and outstanding response times mean they’re able to meet the demand from busy hospitals.
“Infopoint have helped us in so many ways,” says Gary Beesley. “At the end of the day, the calls we get through them are absolutely fantastic, so I wouldn’t do without them.”