Transport terminals all over the UK have installed InfoPoint Help Points. Find out if your terminal could benefit from a customer free phone service.

Case study

Warrington Bus Interchange is the principal transport hub for all local bus services in Warrington. To help combat large queues caused by staff dealing with basic customer enquiries and improve the service offered to customers, Warrington Borough Council installed an InfoPoint Help Point connecting customers free of charge to a range of services including local taxis, Traveline, local hotels and the police.

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Testimonial

Installation of the InfoPoint Help Point enables the Travel & Visitor Information Centre to provide a high level of information to the local community and visitors. Additionally, InfoPoint allows additional ‘out of hours’ information to be given thereby meeting guidelines set out by VisitBritain.

Rosemary Lavender, Tourism Manager Warrington Borough Council

Benefits

The installation of an InfoPoint Help Point offers a number of benefits to your transport terminal, customers and staff making this an unbeatable addition to the service you provide.

Save staff time and improve productivity

By enabling customers to access certain service and information providers directly, it means your staff are freed up to focus on other tasks like handling more complicated, face-to-face enquiries and ticket sales. Hours upon hours of staff time is spent providing basic transport and local information which can all be handled quickly and easily by an InfoPoint Help Point.

Promote sustainable travel plans

Many organisations are seeking to implement green travel initiatives to increase the use of public transport and help reduce the number of journeys made using private vehicles. An InfoPoint Help Point with a free phone link to an information provider like Traveline or local bus or rail stations makes it easier for people to use integrated, “joined up”, public transport. Cardiff & Vale NHS Trust installed InfoPoint Help Points as part of its sustainable travel plan helping to achieve their goals in terms of improving access to public transport information.

Complete service provision

An InfoPoint representative will visit you, with no obligation, to discuss your needs and assess the potential locations for the Help Point. Should you decide to go ahead, one of our team will work closely with you to decide upon the right product for you and agree which services and information providers you would like to link to. Then, an engineer will arrange a convenient time to you to install the product, demonstrate its operation and will return to maintain the unit at regular intervals. We are also keen to hear any feedback from your end users.

User-friendly

InfoPoint Help Points are designed to ensure ease of use for everyone. Their push-button operation means the units are intuitive and do not disadvantage those who are not computer literate.

Connecting your customers

Our Help Points help you provide an added-value service to your customers and connect them, free of charge, to useful information and service providers helping to make their lives that little bit easier. Use an InfoPoint Help Point to give your customers direct, free access to travel information, local information, security, lost property or first aid.