Benefits
The installation of an InfoPoint Help Point offers a number of benefits to your customers and staff making this an unbeatable addition to the service you provide.
Completely free of charge
InfoPoint Help Points are installed, run and maintained at absolutely no cost to your business operation. At no time will you be required to pay a penny towards your InfoPoint Help Point.
InfoPoint can provide this service free of charge due to our unique and innovative funding model. The units are sponsored by local transport providers thereby enabling us to provide the units at no cost to your business.
Save staff time and improve productivity
By enabling customers to access certain service and information providers directly, it means your staff are freed up to focus on other tasks like handling more complicated, face-to-face enquiries. Hours upon hours of staff time is spent calling taxi companies and providing basic transport and local information which can all be handled quickly and easily by an InfoPoint Help Point and, at no cost to you. Gala Bingo chose the Nectar Card Helpline as one of their free phone direct links which saved an enormous amount of time as staff were previously handling customers’ Nectar Card enquiries for them. Now, they can focus on signing in new members.
Reduce overheads by cutting phone bills
Calls using InfoPoint Help Points are made free of charge to the end user and free of charge to your leisure or retail operation. The cost of the calls is billed directly to InfoPoint and is not passed on to you. This will reduce dramatically your telephone bill as calls to taxis and other numbers are covered by InfoPoint.
Promote sustainable travel plans
Many organisations are seeking to implement green travel initiatives to increase the use of public transport and help reduce the number of journeys made using private vehicles. An InfoPoint Help Point with a free telephone link to an information provider like Traveline or local bus or rail stations makes it easier for people to use public transport. Cardiff & Vale NHS Trust installed InfoPoint Help Points as part of its sustainable travel plan helping to achieve their goals in terms of improving access to public transport information.
Complete service provision
An InfoPoint representative will visit you, with no obligation, to discuss your needs and assess the potential locations for the Help Point. Should you decide to go ahead, one of our team will work closely with you to decide upon the right product for you and agree which services and information providers you would like to link to. Then, an engineer will arrange a convenient time to you to install the product, demonstrate its operation and will return to maintain the unit at regular intervals. We are also keen to hear any feedback from your end users.
User-friendly
InfoPoint Help Points are designed to ensure ease of use for everyone. Their push-button operation means the units are intuitive and do not disadvantage those who are not computer literate.
Connecting your customers
Our Help Points help you provide an added-value service to your customers and connect them, free of charge, to useful information and service providers helping to make their lives that little bit easier. Use an InfoPoint Help Point to give your customers direct, free access to your customer service department, partner services like reward card helplines, travel information and even local attractions.