Find out how the Cardiff & Vale NHS Trust saved time, money and generated media coverage with InfoPoint Help Points.

Case study

Cardiff & Vale NHS Trust has installed a total of 13 InfoPoint Help Points as part of its Sustainable Travel Plan to reduce the usage of private vehicles taking people to and from its hospitals. The Trust’s Help Points link to numerous service providers including Traveline, University Hospital Wales main switchboard, NHS Direct Wales, Victim Support, Welsh Blood Service and the community dental service.

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Testimonial

Having spoken to our Volunteers manning the helpdesk adjacent to the InfoPoint Help Points we are assured that the freephone lines direct to the taxi and public transport information are well used and invaluable to our patients and visitors alike. The Help Points look good, are easy to use and are a valuable addition to our existing patient services.

Nick Bastow, Facilities Manager Wrightington, Wigan and Leigh NHS Trust

Benefits

The installation of an InfoPoint Help Point offers a number of benefits to your patients, staff and visitors making this an unbeatable addition to the service you provide.

Completely free of charge

InfoPoint Help Points are installed, run and maintained at absolutely no cost to your healthcare operation. At no time will you be required to pay a penny towards your InfoPoint Help Point.
InfoPoint can provide this service free of charge due to our unique and innovative funding model. The units are sponsored by local transport providers thereby enabling
us to provide the units at no cost to your business.

Save staff time and improve productivity

By enabling hospital visitors, patients and staff to access certain service and information providers directly, it means your staff are freed up to focus on other tasks like handling more complicated, face-to-face enquiries. Hours upon hours of staff time is spent calling taxi companies and providing basic transport and other information which can all be handled quickly and easily by an InfoPoint Help Point.

Reduce overheads by cutting phone bills

Calls using InfoPoint Help Points are made free of charge to the end user and free of charge to your healthcare operation. The cost of the calls is billed directly to InfoPoint and is not passed on to you. This will reduce dramatically your telephone bill as calls to taxis and other numbers are covered by InfoPoint.

Reduce your non-emergency patient transport bill

Patients can find out how to get home on public transport or book (and pay for) their own taxi home using the InfoPoint

Promote sustainable travel plans

Many organisations are seeking to implement green travel initiatives to increase the use of public transport and help reduce the number of journeys made using private vehicles. An InfoPoint Help Point with a free telephone link to an information provider like Traveline or local bus or rail stations makes it easier for people to use public transport. Cardiff & Vale NHS Trust installed InfoPoint Help Points as part of its sustainable travel plan helping to achieve their goals by reducing the number of cars on the road.

Complete service provision

An InfoPoint representative will visit you, with no obligation, to discuss your needs and assess the potential locations for the Help Point. Should you decide to go ahead, one of our team will work closely with you to decide upon the right product for you and agree which services and information providers you would like to link to. Then, an engineer will arrange a convenient time to install the product, demonstrate its operation and will return to maintain the unit at regular intervals. We are also keen to hear any feedback from your end users.

User-friendly

InfoPoint Help Points are designed to ensure ease of use for everyone. Their push-button operation means the units are intuitive and do not disadvantage those who are not computer literate.

Connecting your customers

Our Help Points help you provide an added-value service to your customers and connect them, free of charge, to useful information and service providers helping to make their lives that little bit easier. Use an InfoPoint Help Point to give your customers direct, free access to your PALS or customer service department, NHS Direct, smoking cessation, emergency dentists, hospital switchboard or security, the local council, travel information and even the CAB.